Shipping Policy

1. Overview

This Shipping Policy explains how NordicaLight (operated by Nordica Ventures SRL) processes, ships, and delivers orders placed through our website https://nordicalight.com

By placing an order on our website, you agree to the terms outlined below.

At NordicaLight, our goal is to provide a fast, transparent, and reliable delivery service for every customer.

We’re a European company based in Oradea, Romania, and we work with selected European and international partners to deliver our designs to homes across the United Kingdom.

2. Shipping Fees

All charges — including product costs, applicable taxes, and shipping fees — are clearly displayed during checkout before you finalise your order.

We do not charge any hidden or additional fees after payment confirmation.

3. Service Area

Our delivery services currently cover the following regions:

United Kingdom

If you are uncertain whether we deliver to your address, please contact us at contact@nordicalight.com.

4. Estimated Delivery Times

Processing time before dispatch: 1–2 business days (Monday–Friday)
Transit time after dispatch: 2–5 business days (Monday–Friday)
Total estimated delivery time: 3–7 business days (Monday–Friday)

Delivery times are estimates and may vary during peak periods or under exceptional circumstances (courier strikes, customs delays, severe weather, etc.).

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Weekend Orders:

Orders placed over the weekend or on public holidays are processed on the next business day.

5. Parcel Tracking

Once your parcel has been dispatched, you’ll receive an email containing a direct link to track your order via the carrier’s website.

If you haven’t received your tracking details within 5 business days, please contact us at contact@nordicalight.com, and our support team will provide you with an update.

You can also follow your shipment via our Order Tracking page.

Our customer support team is always available to assist with tracking or delivery inquiries.

6. Address Modifications

Please ensure that your shipping address is entered correctly at checkout.

Once your order has been shipped, we’re unable to modify the delivery address.

If you need to make a correction, please contact our support team within 12 hours of placing your order.

7. Order Cancellation

If you change your mind before shipment, you may request a cancellation within 12 hours of placing your order.

If the order has already been dispatched, please refer to our Return & Refund Policy.

Once the order is processed for shipment, it can no longer be cancelled.

8. Damaged or Missing Packages

If your package appears damaged upon delivery, please refuse it and contact our customer service immediately.

If delivery was made in your absence and the parcel appears damaged, contact us as soon as possible at contact@nordicalight.com.

If your delivery is incomplete or an item is missing, please notify us by email within 48 hours of receipt.

9. Product Accuracy

We make every effort to ensure that all product descriptions and images on our website are accurate and detailed.

If a product differs from its description, you may request a return or refund at no additional cost.

10. Return Policy

We accept returns for any reason — whether you are dissatisfied or have changed your mind.

Our 30 days return period applies from the date of delivery.

To initiate a return, please contact our team at contact@nordicalight.com or visit our Return & Refund Policy page for detailed instructions.

11. Contact Information

We respond to all inquiries within 1 business day.

Business name: NordicaLight

Legal entity: Nordica Ventures SRL

Legal form: Societate cu Răspundere Limitată (SRL)

Company registration number: J2025080221006

CIF/VAT: RO52733888

Address: Strada Episcop Roman Ciorogariu Nr. 9, Biroul 10, Oradea, Bihor, 410017, Romania

Phone: +44 7488 864 727

Email: contact@nordicalight.com

Business hours: Monday – Friday, 08:00 – 18:00 (Closed on weekends and public holidays)