Return and Refund Policy

 

1. Overview

 


At NordicaLight, we strive to ensure that every customer is fully satisfied with their purchase.

If for any reason you are not completely happy, we offer a 30-business-day return policy, meaning you have 30 business days from the date of receiving your order to request a return.


To be eligible for a return, your item must be:

 

  • Unused, unworn, and undamaged,

  • In its original packaging,

  • Accompanied by a receipt or proof of purchase.

 


To initiate a return, please contact our support team at contact@nordicalight.com, clearly stating your order number and reason for return.

Once your return is approved, you will receive a prepaid return label to print and attach before dropping off the parcel at a designated carrier location.


⚠️ Items returned without prior authorisation will not be accepted.

 

 

 

2. Return Shipping Fees

 


We cover all return shipping costs within 30 business days from the date of delivery.

No restocking fees are charged under any circumstances.

 

 

 

3. Specific Return & Refund Conditions

 


 

Change of Mind

 


You may return any product within 30 business days of delivery, provided it is unused, undamaged, and in its original packaging.


 

Defective Items

 


If you receive a defective product, please notify us within 48 hours of delivery.

NordicaLight will cover the return costs and offer either a replacement or a full refund once the defect is confirmed.


 

Damaged Items

 


If your order arrives damaged, please email us within 48 hours of receipt, including clear photos of the damage.

We will assess the claim and, if validated, issue a prepaid return label and process a replacement or refund.


 

Incorrect Product Received

 


If the product you received is not what you ordered, contact us within 48 hours of receipt.

We will arrange a replacement and cover all return shipping costs.


 

Product Not Received

 


If your order has not arrived within the expected timeframe, please contact our customer service team within 48 hours.

We will investigate with the carrier, and if the parcel cannot be located, a full refund or replacement will be issued.


 

Order Cancellation

 


You may cancel your order before it has been shipped.

If it has already been dispatched, please wait to receive the product, then follow our standard return procedure.

 

 

 

4. Damaged or Defective Items Policy

 


If you receive a damaged or defective item, please contact us immediately at contact@nordicalight.com with photos of the defect.

After inspection, if approved, you may choose between a replacement or a full refund.

 

 

 

5. Non-Damaged Items Policy

 


You may return a non-damaged product within 30 business days, as long as it remains unused, in perfect condition, and in its original packaging.

Please note that customised or personalised items are non-returnable unless defective.

 

 

 

6. Exchanges

 


We accept exchanges.

The fastest way to receive a replacement is to return your original product and place a new order after your return is approved.

 

 

 

7. Processing Times

 


Return timeframe:

Returns must be requested and shipped within 30 business days of receiving the product.


Refund timeframe:

Refunds are processed within 30 business days after we receive and inspect the returned item.

You will receive an email confirmation once your refund has been issued.


Refund conditions:

Refunds are approved if the returned product meets all eligibility requirements (unused, undamaged, original packaging).

Refunds for defective or incorrect items are processed after inspection.


Refund method:

Refunds are issued via the original payment method used for the purchase.

 

 

 

8. Return Address

 


NordicaLight

Strada Episcop Roman Ciorogariu 9, Biroul 10

Oradea, 410017, Romania

 

 

 

9. Company Information

 


Business name: NordicaLight

Legal entity: Nordica Ventures SRL

Legal form: Societate cu Răspundere Limitată (SRL)

Company registration number: J2025080221006

CIF/VAT: RO52733888

Registered address: Strada Episcop Roman Ciorogariu 9, Biroul 10, Oradea, 410017, Romania

Phone: +44 7488 864 727

Administrative phone (ONRC): +61 456 549 740

Email: contact@nordicalight.com

NACE code: 4755 — Retail sale of furniture, lighting equipment, and household articles n.e.c.

Business activity: Online retail of lighting, furniture, and home décor (e-commerce)

Business hours: Monday – Friday 08:00 – 18:00 (Closed on weekends and public holidays)

 

 

 

10. Useful Links