Payment Policy

1. Overview

Thank you for shopping with NordicaLight.

We are committed to providing a secure, transparent, and seamless payment experience.

This policy explains how payments are processed on our website https://nordicalight.com, in compliance with Shopify Payments standards and EU consumer protection laws.

By completing a transaction on our Site, you agree to the payment terms outlined below.

2. Accepted Payment Methods

We accept the following secure payment options:

Visa
Mastercard
American Express
Apple Pay

All payments are processed through Shopify Payments or authorised third-party providers that use SSL encryption to protect your information.

We do not store or have access to your full credit card details at any time.

3. Payment Currency

All transactions are processed in euros (EUR) unless otherwise indicated at checkout.

If your bank operates in another currency, the total amount will be converted automatically at the applicable exchange rate used by your payment provider.

4. Payment Authorisation

Your payment is charged immediately upon order confirmation.

Once the transaction is completed, you will receive an order confirmation email with all details.

If your payment is declined or flagged as suspicious by Shopify or our payment partners:

Your order will not be processed.
You will receive a notification by email.
You may be asked to use an alternative payment method.

5. Order Verification

To prevent fraud and comply with security standards, we may contact you to verify details before shipping.

Verification may include:

Confirming your email or delivery address
Requesting proof of identity (in rare cases of suspected fraud)

We reserve the right to cancel any order that fails verification.

If this occurs, your payment will be fully refunded.

6. Failed or Cancelled Payments

If your payment fails or is cancelled before confirmation:

Your order will not be processed.
You may retry checkout using another valid payment method.

If funds were debited from your account but your order was not confirmed, please contact our support team immediately at contact@nordicalight.com for resolution.

7. Refunds & Cancellations

Order Cancellation:

If you wish to cancel your order after payment, please contact us within 12 hours of purchase at contact@nordicalight.com.

If your order has already shipped, please follow our Return & Refund Policy.

Refunds:

Approved refunds are issued to the original payment method.

Depending on your financial institution, refunds may take up to 30 business days to appear on your statement.

For eligibility and procedures, please review our Return & Refund Policy.

8. Fraud Prevention

To ensure payment integrity, NordicaLight actively monitors all transactions for fraud prevention.

We may perform additional verification checks and, in high-risk cases, request supporting information before shipment.

All payment data is handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and GDPR requirements.

9. Contact Information

We respond to all enquiries within 1 business day.

Trading name: NordicaLight

Legal entity: Nordica Ventures SRL

Legal form: Societate cu Răspundere Limitată (SRL)

Company registration number: J2025080221006

CIF/VAT: RO52733888

Registered address: Strada Episcop Roman Ciorogariu 9, Biroul 10, Oradea, 410017, Romania

Phone: +44 7488 864 727

Administrative phone (ONRC): +61 456 549 740

Email: contact@nordicalight.com

NACE code: 4755 — Retail sale of furniture, lighting equipment, and household articles n.e.c.

Business activity: Online retail of lighting, furniture, and interior decoration

Business hours: Monday – Friday 08:00 – 18:00 (Closed on weekends and public holidays)